We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will happily refund or replace your item if you’re not completely happy with it for some reason. To start a return, please can contact us by phone or by email at darren@hunterlawncaresupplies.com.au to discuss the problem. Please note that approved returns will need to be sent to the following address: 1/21 Shearwater Drive, Taylors Beach , NSW 2316 & you pay for the cost to return the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase from us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at darren@hunterlawncaresupplies.com.au.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item. darren@hunterlawncaresupplies.com.au. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges / Replacements The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us by phone or by email at darren@hunterlawncaresupplies.com.au .
